Deployment & Support

Industrial Defender ASM®

Services to maximize resources and optimize platform performance.

Our engineers deliver Insustrial Defender ASM services to ensure reliable performance:

  • Deployment
  • System Tuning
  • Event Monitoring
  • Baseline Management
  • Move-Add-Change Management

Industrial Defender ASM® Services

Our engineers are experienced and skilled in working with production control systems. With years of successful implementation on live operational systems – our team works efficiently to implement installations on time, on budget and with no impact to operations.

Our professional services suite includes deployment, support, system tuning and monitoring of the Industrial Defender product stack including:

  • Industrial Defender ASM
  • Industrial Defender ASA
  • Industrial Defender NIDS
  • NEW! Industrial Defender ASM Virtual Machine

Platform training course now available.

Train your team to get the most out of your Industrial Defender ASM investment!

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Services for every step of the way

 

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Deployment

On time, on budget – with no impact to operations.

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24x7 Support

Includes product releases, secure service portal and troubleshooting support.

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System Health Maintenance

Timely updates, performance analysis and system tuning.

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System Security Monitoring

Continuous event monitoring, alert triage and escalation management.

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End User
Training

Train power users with tailored instruction at your location.

Deploy

Two engineers. Two weeks.

Installing and deploying technologies is often a significant burden for organizations that lack comprehensive security, compliance, and change management expertise. To ease the installation process, we offer Industrial Defender Deploy™ services for Industrial Defender ASM solutions. Administered at customer sites by our team, these services accelerate solution implementation, and ensure efficient and optimized operation within the automation environment. Industrial Defender Deploy services help customers ensure that their solution is adding value as quickly as possible.

 


 

“7 plants in 7 months - on time, on budget and no impact on operational systems.”

– TOP 5 FORTUNE 500 COMPANY

Sustain

System tuning for optimum performance.

Post deployment, we assemble a project team to oversee the system tuning and health maintenance of your Industrial Defender ASM infrastructure. The team works to understand your unique challenges and how you envision leveraging the Industrial Defender ASM to help meet your challenges. Armed with this knowledge we begin a partnership to ensure your team gets the intelligence they need to drive program KPIs.

 


 

“Industrial Defender Solutions provide an unprecedented level of control system monitoring and management

– IT MANAGER, T&D SCADA SUPPORT, LARGE REGIONAL POWER GENERATION AND TRANSMISSION UTILITY

Supervise

Manage change. Manage security.

Utilizing the Industrial Defender ASM platform as its foundation, Industrial Defender Supervise Managed Security Services allow customers to maintain full control of all critical network devices while allocating the security management, monitoring, and reporting of those devices to our experts. Our SOC (Security Operations Center) is staffed 24x7x365 with skilled operational technology professionals who have process control and cybersecurity experience.

Event Monitoring

  • Continuous monitoring of system-wide alerts
  • Identify security events and investigate intrusion events
  • Alert identification and analysis
  • Event correlation including health and welfare events
  • Event triage and threat remediation per customer SLA
  • Update firmware (on NIDS and UTM)
  • Analyze and report across the environment
  • Industrial Defender device user account management
  • Alerts and performance tuning
  • Secure online access to service requests and device alerts via the Service Portal
  • 24x7 phone support
  • Project management services

Baseline Management

  • Centrally track changes, patches, configurations
  • Provide routine baseline updates
  • Inform customer of deviations
  • Report management, generation and delivery
  • Uncover performance degradation
  • Analyze and report across the environment
  • Understand health and performance
  • Validate end devices data collection and install additional agents
  • Re-baselining of software, patches, ports and services and device configuration
  • Reports subscription updates

Move-Add-Change Management

  • Modifying rule sets
  • Apply move-add-change rules to
    • Firewalls/UTM
    • NIDS
    • User accounts
  • Manage critical assets
  • Ongoing signature and metric tuning
  • Configuration backups for UTM and NIDS
  • Security patch management
  • Device restoration support (Industrial Defender owned devices)
  • 24x7 access to change requests via customer portal
  • Reporting

 


 

“... Maintaining system availability and integrity are paramount and requires suppliers that understand ICS and cybersecurity."

– ARC ICS SECURITY REPORT

Get more details.

Schedule a meeting with one of our experts to discuss how we can help with your next project.

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